Your wine is not gone. In almost every case you are signed into a second, empty account, and your collection is exactly where you left it in the first one.
💡 Nothing is ever deleted by signing in. An empty screen means the wrong account, the wrong collection, or a filtered view — not missing data.
Signing in with the wrong Apple or Google account does not fail
It creates a brand-new account with an empty collection. Tap Sign in with Apple and pick an Apple Account we have never seen and there is no error and no warning — you land in a blank collection. The same goes for Sign in with Google. Your bottles are safe under the account you built them in, so do not add anything to the empty one.
Find out which account you are in
Go to Profile.
Tap the gear icon in the top right.
Under Account, read Email — the address you are signed in as.
Linked Sign-In Methods, just below it, names which methods this account accepts.
Profile → gear icon → Account → Email
Now search every inbox you own for InVintory. We emailed you when you signed up, so whichever inbox holds those emails is the address on your real account.
The app also remembers. Sign out and the welcome screen shows You’re back! naming the last method used on that device — You last logged in with this email, or Apple ID when Apple withheld your address. Android shows You previously logged in with. The button underneath repeats that method exactly.
Check History before assuming anything was removed
Every removal is logged and names who made it. Open History on iPhone, iPad and Android, or Activity on the web app. No History means nothing was ever removed from the collection in front of you — itself proof you are in a different account.
Match what you see to what it means
What you see | What it means | What to do |
Empty collection, empty History | A different account | Sign out, sign back in with the original method |
A collection name you don’t recognise on Home | Several collections, and you are in the wrong one | Switch collection, below |
No bottles matched your search | A filter, Quick filter or search is still applied | Open Filters and tap Clear |
Bottles listed, total value blurred | The collection total requires a paid plan — the bottles themselves are all there | Nothing is missing — tap Learn More |
Switching collection
On iPhone, iPad and Android, tap the collection name at the top of Home, then Switch collection. On the web app, use the collection dropdown above the left sidebar.
Home → collection name → Switch collection
Still empty?
Message us and we will find it for you. Tell us every email address you might have used, and whether you remember signing up with Apple, Google, or an email and password. We can see which methods each account uses and point you at the right one.
Next steps
How to fix login problems — if you cannot get in at all
How to log out — the first step in switching accounts
Understanding your total collection value — why a total can be blurred when the bottles are not